Microsoft is best known for their operating systems and other supporting software. However, the software giant not only provides software solutions but also some special hardware devices.
Cordless mouse is one of the most popular hardware devices that Microsoft launched. However, cordless mouse also shows some trouble like the unsteady movement of the mouse pointer. Try the following instructions provided by the Microsoft solution center to fix these problems.
Troubleshooting Instructions
Cordless mouse is one of the most popular hardware devices that Microsoft launched. However, cordless mouse also shows some trouble like the unsteady movement of the mouse pointer. Try the following instructions provided by the Microsoft solution center to fix these problems.
Troubleshooting Instructions
- If the mouse does not respond or if the pointer moves unsteadily, you might need to resynchronize the mouse with the receiver. For that, press the button that you can find on the receiver. Now you can see a light that flashes on the mouse. Press and hold the Connect Channel button that you can find on the bottom of the mouse. Make sure that the receiver is connected to the USB jack and a green light appears on it. Once you see the green light on the receiver, you can be sure that the mouse and the receiver are synchronized.
- If you cannot synchronize the receiver with the mouse or the pointer still moves erratically even after you try the above methods, the problem might be with the USB jack. Therefore, plug the mouse to a different jack and repeat the above step. While you connect the receiver to a USB port, make sure that you connect it to one in an actual PC.
- If you still find trouble with your mouse, change the batteries of the Mouse and try again.
- In order to test whether if there is any problem with your computer, connect the receiver to another computer and try to synchronize again. If the mouse works well on that computer, you can understand that the problem is with your computer.
- If you still have problems with your mouse, look for other wireless networks that might interfere with the signals of the mouse. Since the wireless mouse works on the same frequency as that of the old cordless phones and Wi-Fi routers, there are chances of interference if such active devices are operating nearby. The Microsoft wireless mouse could get affected by the interference from Monitors, speakers and microwaves as well. Turn off these devices one by one and try if you can fix the problem with the mouse.
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ReplyDeleteI think, Maintenance and care of equipment is essential to prevent costly repairs and to save unnecessary service calls.
Here is some information about troubleshooting and repair.